Customer Reviews & Stories

Best auto place in the world. Top notch service. I love this place. The prices are fabulous too and worth the services. Customer service the best!!!

— Terry C. (Google User)

Wow. Who says you need a guy with you to go to the auto shop to make sure you treated right and not ripped off. Im new to the area and my Nissan Rogue was not giving out heat in negative 15 weather. Steve and Mike are awesome. They took very good care of me and treated me like family. Had to leave my truck overnight and they did not do any damage to my vehicle or make like I needed something that I didn't. They were open and honest and very trustworthy. My truck seems to be heating up just fine. Thanks to them. They are a A+ in my book. Great job!!! I highly recommend this place. You cant go wrong here.

— Tiyana T. (Google User)

The best service over 20 years

— Leroy W. (Google User)

Always goes above and beyond to fix our fleet very quickly. The owner runs a great business. Highly recommended.!

— Bert B. (Google User)

Most reliable, accommodating and trustworthy shop for car repairs. My family has been going to Grand Cicero for 20+ years. Highly recommend them!

— Terri B. (Yelp review)

Came in for scheduled maintenance on my Mercedes ML 350 and had a fantastic experience. Met the owner Mike and he took great care of my SUV. Will definitely come back with my wife's car as well for all our vehicle maintenance. Dealer quality at a much better price. Thanks Mike!

— Jon N. (Yelp review)

How lucky are we to have a place like Grand and Cicero! Mike has worked on my wife's 2010 forester which just received the 60k service, my mother in laws Toyota and my 2009 Honda Fit which just had the 100k service and new tires. I trust what mike has to say and feel that he is very honest.  I had a couple small issues with our Subaru that I forgot to mention, Mike called me and told me about these issues. I really felt like the car had been thoroughly looked over and I appreciate the attention to detail. The prices are very fair, much better then any dealership and he has only used oem parts on our cars. They are very good at getting your car in and out as quickly as possible and their communication has always been stellar! I found my shop and will not go anywhere else. If your looking for an honest shop that will only sell you what you need, give these guys a call!  AA+++

— Terry K. (Yelp review)

Mike and Steve are the best!!!  I have benefited time and again from their services.  I trust them without hesitation to give honest feedback, not sell me crap I don't need, and to give fair pricing, and most importantly to ensure my vehicles are safe!  I won't trust going anywhere else, nor have they ever given me any reason to even think about looking elsewhere.  If you want above and beyond service, try them out...you'll be glad you did.

— Caitlin B. (Yelp review)

I love this place,  Mike and Steve are so nice and you can trust that they won't trick you out of your money. Any car problems I take my car to them and when they always finish with the car fast.

— Lizzy Y. (Yelp review)

Welcoming, Direct, Caring, Competent.

The first time I called, Mike listened, gave me a time to bring the car in and later told me they would check the car out an call me before doing any work. There was no charge to check the car and no pressure to do any service.

After we talked, I asked Mike if he could do the repairs. He said the car would be ready that afternoon – and it was!!!

The car is working better than it has in years.

I know very little about cars and thought there was still a problem. Talked to Steve who clearly explained what the equipment did without condescension or dismissal. I appreciated the time Steve took and laughed at my goofy, unfounded worry. So lucky to have found them when I did.

The Grand & Cicero Service crew make it a pleasure to go in for regular oil changes and give me a sense of security knowing I have an excellent place to take the car to if anything happens.

— Shirleen J

They take good care of our cars. No complaints.

— Tony S

Great service as usual.

— Don C

Great service, great pricing, friendly staff!

— Steve S

Service here is incredible!

— Colleen M

Very nice, helpful guys. They send pics and videos of things that need repair, so you can see exactly what's happening on you car/truck. I love that. Fair pricing too. I will be back.

— Google User Review

We've been going to Mike for service for our Acura for years and he is the absolute best. He's honest and really cares about his customers. This is a family run business and we wouldn't trust our car with anyone else.

— Yelp User Review

Great experience

Customer-oriented service & high-quality work

Definitely will come back & highly recommend

— Google User Review

I was in the area from Wisconsin for a funeral and had an issue with over heating and needed a new radiator. They were a blessing and fixed my suv quickly and so friendly and helpful

— Google User Review

The other reviews are correct. Great place to get your auto diagnosed and fixed. I've been completely satisfied with Mike's service and his mechanics Steve's and Carlos's work.

— Yelp User Review